Support & Help Center
Find answers to common questions and get help with Network Monitor.
Quick Start Guide
Add Your First Host
Tap the "+" button and enter a host name (like "Google DNS") and address (like "8.8.8.8" or "google.com").
Configure Settings
Optionally set warning and critical RTT thresholds. For example, set warning to 50ms and critical to 150ms.
Monitor Real-Time
Watch the live chart update as the app pings your host. Green means online, yellow means slow, red means offline.
Enable Notifications
Go to Settings > Notifications and enable alerts to be notified when hosts go offline.
Frequently Asked Questions
Why does a host show as offline when it's available?
Possible reasons include:
- Timeout too short: Increase the Packet Timeout in settings
- Firewall blocking: Some servers block ICMP ping requests
- Wrong IP version: Try switching between IPv4/IPv6
- Critical threshold exceeded: The host is responding but slower than your critical threshold
How many hosts can I monitor?
- Free version: Up to 5 hosts
- Pro version: Unlimited hosts
What's the difference between IPv4 and IPv6?
IPv4 is the classic protocol (e.g., 192.168.1.1) and IPv6 is the newer protocol (e.g., 2001:db8::1). Use "Auto" to let the app decide automatically.
How does subnet scanning work?
Tap the scan button and enter your network range (e.g., 192.168.1.0/24). The app will ping each address and show you which devices are responding. You can then select which ones to add to monitoring.
What is RTT?
RTT (Round Trip Time) is the time it takes for a ping packet to travel to the host and back, measured in milliseconds. Lower is better - typically 1-10ms for local networks, 10-100ms for internet hosts.
Why aren't notifications working?
Check the following:
- Go to iOS Settings > Notifications > Network Monitor and ensure they're enabled
- Check that Rate Limit isn't blocking too-frequent notifications
- Make sure notifications are enabled for individual hosts in their settings
Does the app work when my iPhone is locked?
Yes, Network Monitor can continue monitoring in the background. Use Lock Screen widgets to see status at a glance.
How much battery does the app use?
Network Monitor is optimized for efficiency. The default 1-second ping interval provides good detail while minimizing battery impact. You can increase the interval to reduce battery usage further.
System Requirements
- iOS 18.0 or later
- iPhone, iPad, or iPod Touch
- Local Network permission (for monitoring local devices)
- Notifications permission (optional, for alerts)
Troubleshooting Tips
App not responding
- Force close the app and reopen it
- Restart your device
- Check that you have a stable internet connection
Can't add hosts
- Verify you're using a valid IP address or domain name
- Check that you haven't reached the free tier limit (5 hosts)
- Try with a simple address like "8.8.8.8" first
Charts not updating
- Ensure monitoring is active (check the play/pause button)
- Verify the host is enabled (toggle switch in host settings)
- Check your network connection
Scanning not finding devices
- Verify you're scanning the correct network range
- Some devices may not respond to ping (firewall settings)
- Ensure your device is on the same network as the devices you're scanning
Common Use Cases
Monitoring Home Network
Add your router (usually 192.168.1.1 or 192.168.0.1), NAS, smart home hub, and other critical devices. This helps you quickly identify if your home network or ISP is having problems.
Testing Internet Connectivity
Add reliable public DNS servers like Google DNS (8.8.8.8), Cloudflare DNS (1.1.1.1), or major websites. If these fail while your local router works, the issue is with your ISP.
Gaming & Streaming
Monitor ping to game servers or streaming services. Set warning thresholds appropriate for your needs (e.g., 50ms for gaming, 100ms for streaming).
Feature Requests & Feedback
We're actively improving Network Monitor based on user feedback. If you have suggestions or find a bug, we'd love to hear from you!
Contact Support
If you couldn't find an answer to your question, please reach out directly:
Email: chamav@gmail.com
Response Time: Usually within 24-48 hours
When contacting us, please include your iOS version and a description of the issue.
For the latest updates and tips, visit the main page.