Support & Help Center
Find common answers, setup guidance and troubleshooting tips for NetPing Monitor.
Quick Start Guide
Add your first host
Click the "+" button, enter a host name and an IP address or domain, then choose Auto, IPv4 or IPv6.
Set thresholds
Choose warning and critical RTT limits that match the type of device or service you monitor.
Watch the live charts
Use the main dashboard or overview mode to see latency and availability update in real time.
Enable notifications
Turn on alerts in Settings if you want to be notified after repeated failures or slowdowns.
Common Questions
Why does a host show as offline when it is available?
- Increase the packet timeout.
- Some hosts block ICMP echo requests.
- Try Auto, IPv4 or IPv6 to match the target.
- A very high RTT can cross your critical threshold and look offline.
How many hosts can I monitor?
The app supports unlimited hosts, but 50 to 100 active hosts is a good practical range for most setups.
Why are notifications not working?
- Check macOS System Settings → Notifications.
- Verify that notifications are enabled inside the app.
- Review the alert-after counter and rate limit values.
Does the app work in the background?
Yes. NetPing Monitor keeps monitoring through the menu bar even when the main window is closed.
Can I export or import hosts?
Yes. Use the toolbar menu to export JSON or CSV, then import again when you need to restore or migrate hosts.
What is RTT?
RTT stands for round trip time. It measures how long a ping packet takes to travel to a host and back, in milliseconds.
System Requirements
- macOS 14.0 or later
- Apple Silicon or Intel Mac
- Local Network permission for LAN monitoring
- Notifications permission if you want alerts
Troubleshooting Tips
The app is not responding
- Quit and reopen the app.
- Restart your Mac if monitoring threads look stuck.
- Verify your network connection is stable.
I cannot add a host
- Check that the IP address or domain is valid.
- Try a simple target such as 8.8.8.8 first.
- Switch IP version to Auto if the current mode fails.
Scanning does not find devices
- Confirm that you are scanning the correct subnet or range.
- Some devices ignore ping because of firewall settings.
- Make sure Local Network permission is enabled in macOS.
Ping works in Terminal but not in the app
- Open System Settings → Privacy & Security → Local Network.
- Check that NetPing Monitor is allowed.
- If the permission entry is missing, reinstalling the app can refresh it.
Popular Use Cases
Home network monitoring
Watch your router, NAS, smart home hub and ISP connectivity from one dashboard.
Internet connectivity checks
Monitor public DNS servers or trusted domains to separate ISP issues from local network issues.
Gaming and streaming
Track latency to critical endpoints and use traceroute when lag starts appearing.
Server and cloud monitoring
Keep an eye on production hosts, APIs and cloud resources from your Mac with instant alerts.
Feature Requests & Feedback
We improve NetPing Monitor based on user feedback. Send suggestions from the app or email us directly.
Contact Support
If you still need help, reach out directly.
Email: [email protected]
Response time: Usually within 24 to 48 hours
Please include your macOS version and a short description of the issue.
For product details, screenshots and pricing, visit the main page.